FAQ – mymoonlampuk

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  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

    Customer Service Email: photomoonlamp@gmail.com
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FAQ

What makes a good photo?
 
  1. Make sure your photo has good lighting, enough to see the
details of your loved one's face, but not so much that their face is too
bright to see it. Darker photos make it difficult for our designers
capture the details!
 
  1. A head-on shot is preferred. Make sure you get the full face on the
photo, including ears and forehead. If we can only see half of the face or the
photo is taken from the side, only half of the face will be on your product!
 
  1. Avoid blurry photos - the higher the clarity of the photo, the better. Remember
that the photo will be reduced, so it is possible that some subtle features
not so clearly seen in the final product.
 
Can I see a proof of what my product will look like?
 
Unfortunately we are unable to provide proof prior to placing the
requested because our designers have to personally configure your
image and 3D print it, but rest assured that if there is any
problem, we will email you to get a new picture.
 
What is your change / cancellation policy?
 
We will be happy to help you change its color, size, image or
cancel / refund the order; just fill out the contact form at
below as soon as possible with your order number, email address
electronic and changes you want. Changes / cancellations of orders
they will only be accepted before an order is put into production.
 
 
For custom made-to-order products, it may not
we may cancel or change your order once your items have been
put into production. This would mean that the design and
setting. To cancel or change it, it would mean a fee charge of
$ 9 customization per item, because the item is made to order and
can no longer be sold as new.
 
 
If you need to change your shipping address, we can help you until
submit the order. Send us a message below with the shipping address
current registered address and the address you would like to change it to.
 
 
Please review our Returns Policy here if you have any other questions about this
theme.
 
What payment options are available?
 
We accept all major credit cards as well as PayPal. Have in
Note that all our prices are shown in EUR and will be charged at your
card in its respective currency.
 
How long does it take to receive my product?
 
Usually the production and shipping of our gift photo lamp
take up to 8 business days. Once shipped, it will deliver to your country in 8-15 business days. International shipping times vary
depending on the destination.
 
Please note that during the holidays our production time
may vary.
 
Can I change the destination country in my order?
 
 
After placing your order, you cannot change your shipment from domestic to
international and vice versa.
 
How much is the shipping?
 

Method

Shipping Time Frame

Price

Standard Shipping

9-15business

£7.99

Free for orders £59+

9-15business

FREE

Expedited Shipping(Weight charge)

5-8 business days

From£9.99

 
Do you ship internationally?
 
We gladly fulfill international orders! Our time of
production will be the same and shipping costs vary depending on the destination of the
order. Depending on your country of origin, a tax of
customs in addition to your shipping cost.
 
 
NOTE: All prices on our site are GBP. Once you complete your
transaction, your card will be charged in your respective currency.
 
DISCLAIMER OF LIABILITY
 
ALL SALES ARE FINAL AFTER 14 DAYS OF RECEIPT.
 
 
mymoonlampuk reserves the right to make modifications to this policy
anytime. Notification of any changes will be posted on this
page. If you have any questions about cancellations or any of our
other policies, please contact our customer service representatives.
If we were unable to answer your questions here, scroll down and
complete our contact form. Our team will be in touch. Yes
you have already placed an order, please include your order number and provide as many
details as possible in the email so that we can help you.
CLICK ON THE FOLLOW-UP REQUEST HERE
Company Legal Name: SOUFEEL JEWELRY LIMITED
or
Customer Service Email: cs@photomoonlamp.com
Service phone: 1-844-869-1500
Mon-Fri. 9.00 AM - 6.00 PM, New York Time
Address: RM D 10 / F TOWER A BILLION CTR 1 WANG KWONG RD KOWLOON BAY KL, Hong Kong